Privacy Policy

Last updated: 2025-11-05

This Privacy Policy explains how Moqueria (“we”, “us”) collects, uses, and protects personal data when you use our website and services. It is intended to satisfy common requirements under the EU General Data Protection Regulation (GDPR).

Data controller
Legal Provider: UAB „Dvylika mėnulių“ (company code 304311158, VAT ID LT100010900711)
Registered address: Šilo g. 53, Pumpučių k., Molėtų r., Lithuania
Contact email: info@moqueria.com

1. Scope
This Policy applies to personal data we process when you: (a) visit the website; (b) create or use an Account; (c) purchase or download Products; (d) contact us; or (e) otherwise interact with the Service.

2. Personal data we collect
• Account data: name (if provided), email, password hash, account settings, order history.
• Transaction data: invoices, billing details (as applicable), VAT/tax identifiers (if provided), payment status.
• Support data: messages and attachments you send us, and metadata needed to respond.
• Technical data: IP address, device/browser information, log files, referring URLs, approximate location derived from IP.
• Cookie data: necessary cookies and, where enabled, analytics/marketing cookies.

3. Purposes of processing
• to create and manage Accounts and authenticate users;
• to process orders, payments, and deliver digital Products;
• to provide customer support and communicate about purchases;
• to secure the Service, prevent fraud/abuse, and enforce limits;
• to maintain records required by accounting and tax laws;
• to improve the Service and Product quality;
• to send service-related messages (important updates, security notices).

4. Legal bases (GDPR)
• Contract: processing necessary to provide the Service and deliver Products.
• Legal obligation: accounting, tax and recordkeeping obligations.
• Legitimate interests: security, fraud prevention, service improvement, and defending legal claims.
• Consent: optional cookies and marketing communications where required by law.

5. Cookies
We use necessary cookies required for core functionality (login/session, security). If optional analytics/marketing cookies are enabled, you can manage them via the cookie banner (where available) and your browser settings. Disabling cookies may affect site functionality.

6. Sharing and processors
We may share personal data with service providers acting as processors, strictly to operate the Service, such as:
• hosting and infrastructure providers;
• payment processors;
• email delivery and customer support tools;
• security and anti-abuse providers;
• analytics providers (if enabled).
We do not sell your personal data.

7. International transfers
If personal data is transferred outside the EEA, we rely on appropriate safeguards (e.g., EU Standard Contractual Clauses) where required.

8. Retention
• Account data: while your Account is active and for a reasonable period after closure, unless deletion is requested and we have no legal reason to keep it.
• Order and invoice data: retained as required by applicable accounting and tax laws.
• Security logs: retained for a limited period for security, abuse prevention, and dispute resolution.

9. Security
We use appropriate technical and organizational measures (access controls, encryption in transit, monitoring) to protect personal data. No system can guarantee absolute security.

10. Your rights
Where applicable (including under GDPR), you may have the right to:
• access your personal data;
• correct inaccurate or incomplete data;
• request deletion (where applicable);
• restrict processing;
• object to processing based on legitimate interests;
• data portability;
• withdraw consent (for consent-based processing).

To exercise your rights, contact us at: info@ moqueria.com

11. Complaints
If you are in the EU/EEA, you may lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address concerns promptly.

12. Children
The Service is not intended for children. Do not use the Service or provide personal data if you are under the age of majority in your jurisdiction.

13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date indicates the current version.

14. Contact
For privacy questions, contact: info@ moqueria.com